Sloan Marketplace currently accepts Mastercard, American Express, and Visa credit cards for payment. No other forms of payment are currently available.

During the checkout process, you can add, edit, or delete your information. Select one credit card for payment of your order.

For your security, you are required to enter your 3 or 4 digit card identification number (CID/CVC/CVV) on orders.

Why is my credit card information not being accepted?

Your billing information must be exactly as it appears on your financial statement. If any numbers are different, the order cannot be processed.

Be sure to correctly spell city names and avoid using abbreviations unless that is how your information appears on your statement.

If you are a registered user you can update your credit card or add a new card by accessing Payment Details. To update an existing credit card, click update. To remove an existing credit card click remove. To add a new payment method click add payment method.

When placing an order on sloan.com you will be able to choose from several different shipping options based on when you need the product to arrive by.

The different shipping options are:

Standard Ground: Standard ground shipping is the default shipping option utilizing UPS Ground. Shipping times to the contiguous US will vary depending on where product is being shipped. Typical shipping times are 2 to 7 days but can vary.

Expedited Freight: Expedited freight ensures your product arrives within 2 to 3 days from shipment date.

Next Day Air: Next day air freight ensures your product arrives the day following shipment.

If you believe your shipment is lost and did not arrive according to the tracking information, or the product arrives damaged please contact customer service at 866-657-0023 or email us at customer.service@sloanmarketplace.com

Sloan may ship from different locations based off product availability and the ship-to destination. It is possible that if there are multiple items on your order it can be shipped in multiple shipments from these different locations. Most orders will ship out of our Distribution Facility in Franklin Park, IL.

We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.

All orders process and ship Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

It is possible based on location product is shipping from and destination product is shipping to that Standard Ground shipping would arrive within that 2 to 3 days. Keep in mind Standard Ground shipping times vary whereas Expedited shipping times are guaranteed to arrive within the 2 to 3 day window.

Yes, an email will be sent to the email address you provided on the order, confirming the shipment date and tracking information.

Once Sloan Marketplace is able to determine your shipment is lost and will not be delivered it will take 2-3 days to process a refund. The refund will be against the original payment method.

Sloan always strives to be able to meet our customer needs and have product available for shipment when the order is placed. However, that is not always possible. When searching for products that are available for sales on sloan.com the estimated availability date will be shown on the product detail page as well as when a product is added to the cart. This is our best estimate of when that product will be available and ready for shipment.

You can now create an account on sloan.com that will allow you to expedite the purchasing process by storing contact information, shipping address, and payment methods. You are also able to track orders as well as have access to order history. You can create an account by clicking on the Account Icon in the upper right hand corner of the website. This will take you to the account log-in page where you can click on the "Create An Account" tab to start the process.

After logging into your account you will see your entire order history. You will be able to filter your order history by All orders, Open Orders, Shipped orders, and Cancelled orders if applicable. You will be able to quickly reorder from your order history page for convenient reordering of common Sloan products as well as get a more detailed breakdown of the order by clicking "View Order". The View Order page will show all shipping dates and details as well as give you the option to cancel the order if it has not shipped yet or request to make a product return.

You will be able to save and store carts in sloan.com when you have an active account. During the checkout process you will be given the opportunity to Save the cart for later if you are not prepared to complete checkout at that time. This will store the cart in the "Saved Carts" tab when logged into your account. This will allow you to start a new cart with different products if needed. At any time you can log into your account and go into your saved carts and make your saved carts active which would allow you to edit the cart or complete checkout and purchase.

You can save a cart for later by either clicking on the cart logo in the upper right hand corner of sloan.com once you have products in your cart or by clicking on the proceed to checkout button. Once in your cart you will be given the option to "Save cart for Later".

At any time you can retrieve a saved cart by logging into your account and clicking on the "Saved Carts" tab. This will show a list of all saved carts in your account.

You can reactivate a cart to complete checkout at any time by logging into your account and clicking on the "Saved Carts" tab. Each saved cart will have the option to "Make Active" which would make that cart of products active. If you have products in your cart that are unsaved they will be lost by making a saved cart active.

When you are logged into your Sloan account you can enter and save multiple shipping addresses to help expedite future purchases on sloan.com. You can enter your shipping address either during the checkout process or by going into the "Shipping Address" tab when logged into your account. You will be given the option to make a shipping address the "Default" address that will be selected for future orders. You can update or remove address at any time when you are logged in by selecting the address you are looking to edit.

To select a specific shipping address as your default address for future orders simply select the "Make Default" box when in the address book entering a shipping address.

When you are logged into your Sloan account you can enter and save multiple payment details to help expedite future purchases on sloan.com. You can enter your payment details either during the checkout process or by going into the "Payment Method" tab when logged into your account. You will be given the option to make a payment method the "Default" payment that will be selected for future orders. You can update or remove payment details at any time when you are logged in by selecting the payment method you are looking to edit.

To select a specific payment details as your default method for future orders simply select the "Make Default" box when in the payment details.

Because Sloan is not storing or saving any of your credit card information, the only change or update that can be made to payment details for a saved credit card would be the expiration date. If any other details for a credit card need to be changed you will need to delete that payment method and add new payment details for a different credit card.

When you have a registered account you will set-up your personal details that include Name, email, and password. Within the personal details tab you can update any of this personal information including your account password. If you change your email you will be logged out and asked to log back in using that new email for your registered account.

No, DesignSpec and Sloan MarketPlace use the same account information.

You can change your password at any time after signing into your account under the personal details tab. You can also reset your password during sign-in by clicking the "forgot password" link which will send you an email with instructions.

You will be asked for your full name (First & Last), email address, and a password. After account is created you can add payment methods, shipping addresses, and other personal details to your account profile.

No, you can always check-out as a guest without setting up an account.

If you forget your password click on the "Forgot your Password" button, you will receive a password reset link.

When you save a cart it gets stored for later activity in the saved carts tab. By saving the cart your active cart is emptied and you can start a new cart of products. You can always make your saved cart active again which would put those products back in your cart for checkout.

If you make your saved cart active it will no longer be viable as a saved cart. A cart can only be either saved for later or an active cart for checkout.

After logging into your account you will see your address book. Once you are in the address book click REMOVE to delete a saved address.

After logging into your account you will see your address book. Click on the Add New Address button and enter the new address information. At this time you can choose to make this new address your default address. You must click the ADD button to save the address for future use.

No, we are not storing or saving your credit card information. Sloan is simply saving an authorization token which allows us to receive authorization and settlement from your credit card.

No, today Sloan is only accepting Visa, MasterCard, or American Express credit cards.

You can create an order when browsing the sloan.com website and adding items that can be purchased through Sloan Marketplace to your cart. Once you have added all items to your cart you can complete the secure checkout process. During the checkout process you can sign up for a Marketplace account or continue as a guest.

If you purchased your Sloan products using guest checkout

You can check the status of your order by entering in your order number, the email address entered at time of ordering, and the billing zip code. Items will be displayed in groups by estimated ship date or shipped on date. If part or all of the order has shipped there will be a track shipment button and an invoice you can view.

If you purchased your Sloan products using a registered account

You can check the status of your order by accessing your Order History and viewing your order. Items will be displayed in groups by estimated ship date or shipped on date. If part or all of the order has shipped there will be a track shipment button and an invoice you can view.

Reorder a single item

If you need to reorder an item again you can quickly do that through the Order History section of your account. Clicking the reorder item button will automatically add it to your cart and you can check out.

Reorder a complete prior order

If you need to reorder an entire order you can quickly do that through the Order History section of your account. Clicking the reorder button will automatically add it to your cart and you can check out.

Order Edits

Orders can only be edited during the check out process. Once an order is placed it cannot be edited. If an item is no longer needed the entire order will need be cancelled and a new one will need to be created.

If you purchased your Sloan products using a guest checkout

To access your order click on the “account icon”, enter your order number, the email address entered at time of ordering, and the billing zip code. You can now view your order and will be able to cancel the entire order. Orders can only be cancelled before they have shipped. If you wish to cancel an order that has already shipped, you will need to set up a return and send material back with a return materials authorization.

If you purchased your Sloan products using a registered account

If you purchased your products using a registered account - Orders can be cancelled by accessing your Order History in your account. Orders can only be cancelled before they have shipped. If you wish to cancel an order that has already shipped, you will need to set up a return and send material back with a return materials authorization.

Small Parcel

Once your order has shipped you will recieve an email with the tracking number(s) of your package(s). To track a UPS shipment please visit www.ups.com. You can also track your order in the Order History section of your Marketplace account page.

LTL/Freight

Heavier items will ship via one of our freight carriers. Once your order has shipped you will recieve an email with the tracking number(s) of your package(s) and the carrier name. To track your order please visit the carriers site. You can also track your order in the Order History section of your Marketplace account page.

Lost Order

If you believe your shipment is lost and did not arrive according to the tracking information please contact customer service at 866-657-0023 or email us at customer.service@sloanmarketplace.com. Please have your order number available.

Damaged Orders

If the product arrives damaged please contact customer service at 866-657-0023 or email us at customer.service@sloanmarketplace.com. Please have your order number available.

Print order confirmation

You can print a copy of your order confirmation by accessing your Order History and viewing your order. There will be an option to print order from that page.

Print Invoice/Receipt

You can print a copy of your invoice by accessing your Order History and viewing your order. There will be an option to print an invoice for a specific shipment.

Requesting a return using guest checkout

You can create a return by entering in your order number, the email address entered at time of ordering, and the billing zip code. Once you can view your order you can create the return using the return order button. You will be able to select which items to return and the return reason. After completing the creation process an email will be sent to you with the return order number and form to send back with the material.

Requesting a return using a registered account

You can create a return by accessing your Order History and viewing your order. Once you are able to view your order you can create the return using the return. You will be able to select which items to return and the reason. After completing the creation process an email will be sent to you with the return order number and form to send back with the material.

Non-returnable

A small number of items that we sell are not returnable and are not eligible for our standard return policy. We do not accept returns on these items once the order has shipped. However, the manufacturer's warranty still applies to these items. If you require assistance with a non-returnable item, please contact customer service.

All other items can be returned up to 90 days from date of invoice.

Address for returns

The address for returns will be listed on the return form.

Receiving a return refund

You can expect a refund in the same form of payment originally used for the purchase within 4-5 business days of our receipt of the returned items.

Return Freight Charges

Customer is responsible for the freight charges to return a product to Sloan.

Yes, your original tax will be part of your refund.

Your original shipping charges will not be refunded unless the return is due to a defective product or a miss shipment by Sloan.

Once you create the return number contact Sloan Customer Service to provide the card number where the refund should be applied. You can reach customer service at 866-657-0023.

Go to your Orders. Select View Return/Refund Status next to the order.

Sloan Marketplace offers returns for most items within 90 days of invoice. To start a return, visit the Returns Center. To learn more returns, visit About Our Returns Policies.

No.

No.

Yes, all material must be returned with a return material authorization number in order to receive a refund.

First check the tracking number to confirm that the material did get received by Sloan Marketplace. If the material was received by Sloan Marketplace then please reach out customer.service@sloanmarketplace.com, please have your return authorization number available. If you would prefer to call you can reach customer service at (866) 657-0023